FAQ + Policies
How To Order Flowers From Us
There are a few ways to flower with us!
Events
We offer full-service event florals for private and branded events. We have a $800 minimum for this service. If you'd like to inquire about having us provide florals, please fill out our Event Inquiry Form and we'll be in touch shortly.
Delivery Orders
While we're primarily an event-focused floral studio, we sometimes offer delivery for those wishing to gift or receive flowers. If we're currently open for orders, you'll see a banner at the top of our site!
Subscriptions for Retail Clients
We offer subscriptions for retail clients wishing to have our florals in their space. We have a $500 per week minimum for this service and require a 3 month minimum commitment. If you'd like to learn more about this, shoot us an email at hi@calma-miami.com
Custom Orders
Sometimes you might need flowers for something and it's not quite an event and it's not quite a delivery order - this is where custom orders come in! If this sounds like you,
please fill out our Event Inquiry Form and we'll be in touch shortly. Our $800 minimum applies for custom orders as well.
Weddings
While we only take a few weddings a year, we do take weddings on case by case basis. We're mostly looking to partner with couples who love our style and are up to do something a little different. If you think that might be you, please fill out our Event Inquiry Form and we'll be in touch shortly.
Delivery Policy
Delivery Date + Time
Our delivery window is 11AM to 6PM. We cannot guarantee a specific delivery time.
Deliveries
For deliveries to a house, we knock / ring the doorbell. If after 10 minutes no one comes to the door, we leave floral orders in a safe location near the door. In the event that no one is home, we send a courtesy text or email (depending on what information you provide us at checkout) to alert the sender that the flowers are outside. Due to a high volume of orders, we are unable to wait more than 10 minutes ith the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. While we do everything possible to make sure flowers are left in a safe place, we are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.
For deliveries to a condominium or apartment building with a lobby, we will either leave the flowers with the front desk or at the front door of the apartment building depending on the building's delivery policy. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are at the desk or front door. Due to a high volume of orders, we are unable to wait with the flowers so please be on standby to either receive your flowers or notify your recipient that their flowers are outside. We are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.
Delivery Addresses + Information
We make every reasonable attempt to delivery your flowers in a timely manner. With that said, it is the responsibility of the customer to provide us with the correct information. Calma is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect or incomplete address is provided and a delivery attempt has been made, the ordering party may will subject to an additional delivery fee for any attempts made thereafter.
Return Policy
At Calma we do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. To ensure the longest vase life of your flowers, please visit our Flower Care Guide for care instructions. The way you treat your flowers will impact how long your flowers will last!
If you are not happy with the life of your flowers, please get in touch at hi@calma-miami.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds.
We also do not offer refunds or replacements based off of personal tastes, color & flower preferences. All arrangements are 'Designer's Choice' and made at our discretion using what is fresh and available in the market. This flexibility is what allows us to create unique work with interesting flowers that are available on a seasonal and week-to-week basis. We understand this way of working is not for everyone and are happy to refer you to a florist who works within pre-determined styles if that's what you're looking for!